RQM Ordering Policy

At RQM, every order is crafted with precision, care, and attention to detail to ensure a premium experience for our clients. To maintain our commitment to quality and seamless service, please review our ordering policy below:

1. Order Confirmation & Advance Payment
All orders are confirmed upon receipt of a 50% advance payment. This advance secures your order and allows us to begin processing, production, or customization (if applicable).

2. Balance Payment
The remaining 50% balance can be paid upon order completion, prior to delivery or pickup, through your preferred mode of payment (cash, bank transfer, or other accepted methods).

3. Processing & Timelines
Orders are processed once the advance payment is received. Estimated delivery or completion timelines will be communicated at the time of order confirmation. For customized or made-to-order items, production timelines may vary.

4. Changes & Modifications
Any changes to your order (including size, color, or design) must be requested within 24 hours of placing the order. After this window, modifications may not be possible due to production scheduling.

5. Cancellations & Refunds
Since each RQM piece is produced or reserved exclusively for you, advance payments are non-refundable once processing has begun. However, we strive to accommodate genuine requests wherever possible.

6. Payment Methods
RQM accepts secure payments through bank transfer, cash, or other authorized payment channels. Please ensure proof of payment is shared for timely processing.

7. Commitment to Excellence
Each RQM creation passes through strict quality checks before dispatch. We take pride in offering an elevated, trustworthy, and transparent ordering experience reflective of our premium brand values.